As health care providers proceed toward an integrated electronic health record and revenue cycle solution, implementing a clinically driven revenue cycle (CDRC) methodology is vital to financial health. CDRC helps align both clinical and financial information to attain clinical outcome improvements and revenue cycle optimization. CDRC adoption requires effective communication and cooperation between clinicians and the revenue cycle team. With in-depth knowledge of and experience in both clinical and revenue cycles, NCC can help transform your organization to adopt a CDRC strategy and approach.
Contact Us
We leverage a variety of best-in-class knowledge management solutions, such as Salesforce, to support our clients in generating, sharing, and maintaining their critical data. This robust system allows NCC to efficiently and effectively manage information to support our clients’ goals, resulting in enhanced productivity.
Contact Us
Once products are launched, NCC identifies ways to continue to support our clients in stabilizing their business operations. This enables them to maximize benefits from the change brought on by their latest implementation to meet their strategic objectives and improve outcomes.
Contact Us
NCC’s organizational change management (OCM) approach applies insights from user experience and human-centered design principles to address the people side of change. We leverage innovative tools to map personalized journeys and use data to drive lasting change. OCM requires a multifaceted, personal approach to engaging executive leadership in identifying needs, building ownership within mid-level management, and positively affecting the overall user experience. We create a user-specific plan and dashboard of metrics that provide early identification of engagement deficiencies and preplanned actions for timely course corrections.
Contact Us
Design thinking is deeply embedded in our IT implementation approach. We lead our clients to successful IT transformations by putting their needs and wants at the center of our implementation plans. While we employ robust processes with every project, we give highest importance and focus to our users, as we collaboratively design solutions to deliver a meaningful and memorable implementation experience.
Contact Us
NCC leverages a network of Industry Best Practice Advisors to develop and create meaningful content and scripting for our clients to interact with their customers. By analyzing various channels (phone, email, etc.) for consumers to interact, we work with clients to optimize contact interaction and workflow. Our contact center team has extensive experience, with an emphasis on health care and IT.
Contact Us
NCC uses its clinical and revenue cycle business process expertise to create evidence-based, actionable recommendations to address potential productivity impacts. We couple this with robust technology tools and best-in-class data visualizations to accurately inform and report on productivity levels before and after implementation. We recently served a federal government agency engaged in the largest health care IT implementation in history and used our expertise to identify areas at risk of impact to both productivity and performance.
Contact Us
Our Fusion Methodology for Mock Go-Live far exceeds just the execution of a major event. Our approach infuses a notable level of personalization as participants journey through the hands-on activity, resulting in a relevant user-specific experience that the user takes forward. The knowledge participants gain from this uniquely constructed approach empowers them to form a coalition of champions of change, further supporting adoption throughout the organization.
Contact Us
We understand the importance of creating and maintaining detailed instructions for executing end-to-end business processes and the structure, uniformity, and efficiency such instructions offer. Our NCC Fusion Methodology for enterprise process documentation features a repeatable, scalable process for identifying, analyzing, and updating standard operating procedures, directives, handbooks, and other collateral. The methodology includes collecting current client documentation and recommending necessary updates while promoting process standardization and incorporating best practices.
Contact Us
Our Industry Best Practice Advisors and management consultants are experts at developing strategies, whether clients are in the initial planning phases of a new product launch or are looking for innovative approaches to solving complex IT implementation challenges. NCC partners with clients to ideate novel solutions designed to improve their performance and reputation in the marketplace.
Contact Us
We offer robust provider adoption events and materials tailored to our clients’ specific needs. Our events are delivered by highly experienced clinical subject matter experts and are designed to build confidence and reinforce training on common end-to-end enterprise workflows from a provider clinical perspective.
Contact Us
Communication is only as powerful as the communicator’s understanding of their audience. NCC applies in-depth analysis of stakeholders and audiences to develop targeted messaging and approaches that resonate whether the recipient is an executive, a provider, or a consumer. We collaborate closely with NCC’s creative services team to develop visually compelling products that distill complex information into consumable collateral. Our capabilities include communication strategy development and execution; public affairs and brand management; and digital strategy and implementation.
Contact Us
We combine commercial and government best practices to consult with our clients on ways to optimize their IT systems. Starting from the initial planning stages, NCC’s methodology incorporates holistic industry expertise to create a bespoke strategy, approach, and implementation plan that addresses our clients’ unique needs. NCC also has created robust Salesforce tools to track workforce productivity before and after product launch, allowing our consultants and clients to make informed adjustments to resources, training, and budgets.
Contact Us
NCC’s commitment to affect change in organizations and communities throughout the United States extends far beyond the work we do for our clients. We are always looking for better ways to do things, accelerate solutions, and improve outcomes. And when we cannot find enhanced solutions, we create new ones.
Our growing national network of Industry Best Practice Advisors infuses NCC’s solutions with evidence-based, data-driven industry best practices that are proven in real-life environments. Their expertise in clinical operations and patient care, clinical informatics, interoperability, revenue cycle, and quality drive every client solution.
Contact Us
As part of our commitment to give back to the community, NCC has supported the creation of GiveBack Enterprises to serve as the operating entity of GiveBackRx, a prescription discount card that provides consumers savings on their prescription drugs. The program presents a unique opportunity for consumers to donate a portion of their prescription savings to a nonprofit organization or charity. Check out all you can save on prescription drugs for yourself and your family members at GiveBackRx.com.
Visit the website
NCC leverages data-driven insights to drive strategic thinking across organizations and industry sectors. Leveraging tools such as Compass™ | Change Navigator allows our staff to drill down to the steps of a process to generate real-time metrics that better align outcomes. Our experts with experience in the provider, payer, and life sciences space can leverage these bespoke tools to develop points of view for how to best leverage quality measures to report on outcomes in the new digital electronic health record-rich environment.
Contact Us
In direct response to the national call to attention caused by COVID-19, NCC responded immediately to meet the public’s information needs. As industry leaders in evidence-based practice, our team of researchers quickly developed the CoronaFACTS.com website and app, which contain facts, news, consensus maps, resources, and more. We address critical information, publish only what is scientifically backed, and make real-time updates as required to remain current.
Contact Us
NCC is proud to have a cadre of experts from leading organizations such as Yale School of Medicine, Center for Outcomes Research & Evaluation, and the Center for Medical Interoperability. These dynamic professionals are available to serve as speakers for a host of engagements. Our speakers also serve as Industry Best Practice Advisors on our client engagements.
Contact Us
Compass™ | Change Navigator, NCC’s bespoke technology tool powered by Salesforce and Adobe, helps organizations and agencies manage change by supporting all aspects of organizational change management. Compass | Change Navigator offers:
Additional functionalities of Compass | Change Navigator include enterprise communications, journey user view management, case management, and targeted direct-access learning.
Contact Us